FAQs

Orders are typically processed and shipped within 3 business days. Standard delivery time is up to 7 business days after the order has been shipped. We do not currently offer expedited shipping options. 

We offer free shipping on orders over $99. Orders under $99 will incur a $9 shipping fee.

We currently only ship to Canada and the United States.

You will receive an email with a tracking number as soon as your order is ready for shipment. 

What is your return window?

You have 30 days from the delivery date to start a return or exchange. Items must be unworn with tags still attached.

Is there a fee to return an item?

Garneau offers Checkout+ to give you free return shipping: if you took advantage of Checkout+ at checkout, you'll receive a prepaid label through our returns portal for any return request. If you opted out of Checkout+, you're responsible for the cost of return shipping — you can purchase a return label directly through our returns portal, currently a $6 flat rate. Your first exchange on an order is always free, whether or not you purchased Checkout+.

What is Checkout+?

Checkout+ is an optional add-on you can select at checkout for a small percentage of your cart total ($3.48 minimum). It gets you free return shipping, a prepaid label through our returns portal for any return request, plus package protection: if your package is lost, stolen, or damaged in transit, we'll replace it free of charge.

To initiate a return, please click here and follow the instructions. A free return label will be provided to you. 

Refunds are processed within 10 business days after your return is received at our warehouse. The time it takes for the funds to appear in your account may vary depending on your banking institution. 

How do I start a return or exchange? 

Head to our returns portal and enter your order number and email address to get started. 

Can I exchange an item instead of returning it? 

Yes. Your first exchange on an order is always free, regardless of whether you purchased Checkout+. Choose your replacement size or item on garneau.com and we'll place the new order on hold until your original item is on its way back to us. 

What are my options when I start a return? 

You can choose to: get a refund to your original payment method; shop now using store credit (we'll send you back to garneau.com to pick something new); or shop later with a gift card emailed to you, which never expires. 

Can I change the shipping address on my exchange? 

Yes, you can update the shipping address on an exchange order before it ships. 

What if I used a discount code or bought my item on sale? 

Discount codes reapply automatically to an exchange. If you're exchanging for the exact same item, we'll honor your original sale price; if you choose a different product, it will be charged at its current site price. 

What if my item arrived damaged or I received the wrong item? 

Contact us with photos of the issue and we'll make it right. 

What if my package was lost, stolen, or damaged in shipping? 

We do our best to make sure your items arrive safely, but sometimes things happen. If you took advantage of Checkout+, your package is protected. In the event it's lost, stolen, or damaged in transit, we'll replace it free of charge. To start a shipping claim, visit our returns portal. Didn't purchase Checkout+? Contact us and we'll help from there.

Items marked as "Final Sale" are not eligible for returns, exchanges, or credits. This includes items discounted at 50% or more. Final sale items will be clearly indicated on the product page and during checkout. 

We kindly ask that you do not combine multiple returns with different return forms (RMA numbers) in one package. Each return should be sent separately using the prepaid shipping label provided for that specific order.

Mixing returns can delay the processing and refund of your items, as it becomes difficult to track and verify each item properly. 

To ensure a smooth and timely return process, please use the correct label and return form for each order.

Once an order is placed, we are unable to cancel or modify it as the information is immediately sent to our warehouse for processing. However, we offer free returns on qualifying items according to our return policy. 

Please ensure your shipping address is correct before confirming your order. Once an order is placed, we cannot modify the address. 

Gift cards can only be used online, not in-store. To use your gift card, simply enter the card number at checkout.  

Please note that the gift card will be issued in an equivalent amount in USD, regardless of whether you purchased it in € or CAD. Valid online only. 

Simply enter your promo code at checkout and click “Apply.” Please note that only one promo code can be applied per order. 

If your order arrives damaged, please email us at [email protected] with the following information: 

• A description of the issue 

• Photos of the item (including a full image of the item, close-up of the damaged area, and the interior style number tag) 

• Proof of purchase (order number, receipt, etc.) 

If your package is missing, please check the tracking information on the UPS website. Occasionally, packages are delivered to a UPS Access Point rather than your home. This will be indicated on the tracking page. If the tracking details are unclear, please contact us at [email protected] for assistance.   

Please note that no refunds or gift cards will be provided for lost or stolen packages with picture proof of delivery.

Sorry about that! To resolve the issue, please email [email protected] with the following: 

• A description of the issue 

• Photos of the wrong item (full image of the item and the interior style number tag) 

• Proof of purchase (order number, receipt, etc.) 

We’ll investigate it and get back to you as soon as possible. 

All items come with a one-year warranty from the date of purchase. Warranty claims will be credited through a gift card only. 

To submit a warranty claim, please send the following to services@garneau.com: 

• Proof of purchase 

• A photo of the damaged area on the item 

• A photo of the full item 

• A photo of the item tag 

Please note, we only provide warranties on items purchased through our website. Items bought from third-party retailers must be processed through that retailer. 

Additionally, accidental damage is not covered under the warranty policy.